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Regulations

Regulations


Definition

IN Global Cert: I.N. Global Cert International Certification (Certification Department of Elief Consulting Group Ltd.)
Applicant: Organization applying for management system certification by ELIEF Consulting Group LTD.
Client: the Organization has contracted with ELIEF Consulting Group LTD for management system certification services
Initial Enquiry Form: Document used to gather and record client specific information necessary to make an informed decision regarding the requisite competence required to conduct an effective audit.
Assessment Review Report: the self-assessment form for a particular standard which must be completed by an applicant prior to certification.
Assessor: the suitably qualified person appointed by ELIEF Consulting Group LTD to review application material.
Certificate: a certificate recognizing that the Assessment Review Report or onsite assessment of the applicant’s systems, having been assessed by ELIEF Consulting Group LTD is in accordance with the relevant standard and these regulations.
Logo: the insignia that is allowed to be displayed once a certificate has been issued
Certification:
In order to obtain and retain certification all applicants and clients to the scheme must adhere to the following rules of the scheme.
All information deemed necessary by ELIEF Consulting Group LTD in order to complete the assessment should be made available by the applicant through the applicable initial enquiry form.
ELIEF Consulting Group LTD will run the scheme in transparent and fair manner without prejudice and discrimination of any applicant due to its size, type of business, financial or political background.
ELIEF Consulting Group LTD shall be responsible for complete process and all activities of certification, of the client's Management System through the assessment evaluation.
The evaluation shall be conducted against the applicant's statement of their procedures implementation and the requirements of internationally accepted:
- Product certification schemes,
- Management system standards
- Applicable legislations and Directives
- And/or sector schemes’ series of documents.
ELIEF Consulting Group LTD shall inform the client of the evaluation results and if not satisfied that all the requirements for the certification are being met, shall inform the client of those aspects in which the application is deemed non-compliant.
When the client will agree that effective remedial action will be taken to meet all the requirements within a specified time limit,ELIEF Consulting Group LTD will review the statement of the action and determine the suitability of awarding certification.
Certificates will only be issued where ELIEF Consulting Group LTD is satisfied that the full criterion of the application process has been satisfactorily completed.
An assessment visit may be conducted at the discretion of the ELIEF Consulting Group LTD.
It may be necessary for I.N. Global Cert to conduct audits of certificated clients at short notice visit to investigate complaints. Under such circumstance ELIEF Consulting Group LTD shall exercise additional care in the assignment of the audit team.
Certificates will be issued for a period of 12 months, subject to the client continuing to meet the certification requirements detailed within the rules & regulations.
The certificate will remain the property of ELIEF Consulting Group LTD and shall always be returned on request.
An organization that holds a certificate must:
a. Only use the certificate and logo in accordance with the standards to which they have been a certificate and not use them in a misleading manner.
b. Ensure that the organization maintains its adherence to the requirements of the standard(s) that are covered by a certificate(s).
c. Pay all fees due for services supplied
d. Respond to requests for information relating to the application process and its continuing maintenance.
e. Shall maintain a log of all customer complaints they receive which fall within the scope of registration for which a certificate has been awarded. The details responding actions against these customer complaints shall be available to ELIEF Consulting Group LTD.
A client has the right to publish that the product, process or service and company have been certified by ELIEF Consulting Group LTDt and apply certification mark to promotional materials for which the certificate applies.
In every case, the client shall take sufficient care of its publications and advertising so that no confusion arises between management system certification and specific product certification, certificated and non-certificated business scopes covering product and/or services, which may mislead the market.
The client shall not make any claim that could mislead purchasers to believe that a product, process, service, site or organization is covered by the certification when in fact it is not.
ELIEF Consulting Group LTD shall undertake duties in accordance with the services offered on the website and other informational material including assessment of documentation and issue of certificates and communication in relation to this service.
ELIEF Consulting Group LTD reserves the right to make minor changes and corrections to these Rules & Regulations without prior notification.
Clients will be given prior notice of any changes that affect their responsibilities or liabilities.
Non-confidential information relating to the client / organization may be placed in the public domain by ELIEF Consulting Group LTD.
ELIEF Consulting Group LTD shall Endeavour to ensure that its employees and contractors maintain secrecy concerning all confidential information with which they become acquainted as a result of their contacts with the client.
The client shall maintain confidentiality of all commercial terms and conditions with ELIEF Consulting Group LTD for certification services.
Information about a particular client of individual shall not be disclosed to any third party without the written consent of the client or individual concerned.
Where ELIEF Consulting Group LTD is required by law to release confidential information to a third party, the client or individual concerned shall, unless regulated by law, be notified in advance of the information provided.
ELIEF Consulting Group LTD shall take all reasonable precautions to control the use of its certificates by the certificated clients.
Incorrect references to certifications or misleading use of certificates found in advertisements; catalogues, etc. shall be dealt with by suitable actions, which could include legal or corrective action or publicizing the transgression.
In the event of a registered organization or applicant wishing to appeal against any decision of the certification board under these regulations, it shall be within 14 clear days after having been officially informed of such a decision, giving notice in writing to the ELIEF Consulting Group LTD of its desire to appeal against that decision. The ELIEF Consulting Group LTD shall then determine its validity in conjunction with the opinion of one or more relevant assessors. A decision by the ELIEF Consulting Group LTD is final.
A list of organizations holding a certificate (including the relevant standard) may be listed byELIEF Consulting Group LTD